Shop Policy

Delivery (Instant Download）

Ready-made files that are available once your payment is confirmed. If you paid with PayPal or a credit card, it may take a few minutes for your download link to be sent to you. 

Your files will be available to download once payment is confirmed. 

I can’t find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs.

For now, you can still access your digital purchases in your account.

I’m having trouble downloading my files

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact us (support@calmzenia.com) for further assistance.

The type of file you’ll be downloading is shown under the Description section of a digital listing. If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. 

Cancellation

Due to the nature of the product, cancellation is not accepted.

Contact Us

Please contact the seller support@calmzenia.com if you have any problems with your order.